The following only apply to products purchased on VIFA.dk webshop.

If you are not fully satisfied with your purchase, you can return it for a refund, provided that the product is returned within 14 days of receipt of your order and that the product is in sellable condition with all accessories and original packing.
Please note that we can exchange or give you a full refund for the product.
If the returned product are not substantially in the same condition and quantity as delivered by Vifa, an amount equivalent of the diminished value of the product will be deducted from the payment to be refunded.
The original amount paid for the returned product will be refunded, when we have received the product or documentation for such return.
Refunds are made in the original payment method.

Products purchased on the webshop can only be returned if you contact support on:


We would like you to write the following information:

1. Why you wish to return the product.

2. The order number given when you purchased the product on VIFA.dk.

Then you will receive a response from our support team with a link and instruction on how to proceed and arrange pickup of your speaker.
Please note, if you wish to return a product that are not purchased at VIFA.dk webshop, then contact the seller of your product.